Internal Quality Assurance System is one of many systems to address some problems in higher education institutions in Indonesia.
In general, quality assurance in higher education was defined as
- An establishment of processes and compliance with the standard quality of education consistent and continuous to meet the customer satisfaction.
- Processes to assure the quality of the graduates meet the established competency and the quality of the graduates can be maintained consistently and be improved continuously.
A qualified university is a university that is able to define and to realize its visions through the implementation of the missions (deductive logic) and is also able to fulfill/satisfy stakeholders/consumer needs (inductive logic) including public needs, world of work and professionalism. Therefore, a higher education should be able to planning, managing and controlling processes to achieve the quality standards.
To achieve all the goals, it is necessary to accomplish the following requirements:
- Internally driven
- Responsibility and good supervision
- Compliance to the planning
- Continuous Improvement of quality
The goals of quality assurance are to maintain and to improve the quality of higher education continuously which are conducted internally to achieve vision and mission university and to fulfill stakeholder needs through the implementation of “university three missions” (Tri Darma Perguruan Tinggi). To accomplish those goals, an university should be controlled and audited by BAN-PT or by other external accreditation bodies. Therefore, objectivity of the evaluation of maintaining and improving of academic quality continuously at the university can be achieved.
IQAS Implementation at UB was based on the following law:
- National Act number 20 year 2003 regarding SISDIKNAS
- Higher Education Long Term Strategy (HELTS) 2003 – 2010
- Quality Assurance Guideline for Higher Educations, DGHE 2003
- Quality Assurance Task Force DGHE 2003
- Government Act number 19 year 2005 regarding Nasional Standard of Education
- Government Act number 17 year 2010 regarding Management and Service of Education
- Government Act number 66 year 2010 regarding Alteration on Government Act number17 year 2010 regarding Management and Service of Education.
EQAS UB also refers to the accreditation instruments of BAN-PT and of Times Higher Education Supplement Quacquarelli Symons (THES-QS) as International standards. The quality assurance at UB is presented below:
Figure Quality Assurance at UB scheme
The objective of scheme of Quality Assurance are:
- To achieve vision and mission through the compliance quality standards by continuous improvement of the quality standards (PDCA = Plan Do Check Act), using process-management-based.
- Customer satisfaction
- Customer care
To implement IQAS, UB undertakes “quality assurance cycles” known as OSDAT which is stand for:
- Establishment of a quality assurance organization (O)
- Setting up systems (Policy, Documentation System (quality standard, quality manual, manual procedure etc) (S)
- Implementing system (socialization and guideline) (D)
- Quality Internal Audit (one cycle of quality assurance) (A)
- Follow up (T)
The cycles are presented below:
IQAS cycles at UB
In general, organization of quality assurance at UB is a functional institution attached to the structural institution organization so that implementing the job description of the QAC staff always involves structural staff. In this case, QAC, GJM (quality assurance unit at faculty) and UJM (quality assurance unit at SP level) are independent. Their responsible is restricted to their level institution. Below is organization structure of UB and QAC.
Organization Structure of BLU (Badan Layanan Umum) UB
Organization Structure of QAC-UB
The goals of IQAS UB are:
- Improving management performance of unit at UB (a) meet the quality standards or quality objectives to achieve university vision and mission (b) Improvement of services to fulfill customer expectation and satisfaction
- Improving quality of accreditation of institution and SP’s.
- Obtaining an external recognition from ISO
- Accelerating achievement as World Class Entrepreneur University (WCEU).
Documentation system should refer to the SPMPT/HEQAS (Sistem Pejaminan Mutu Perguruan Tinggi/ Higher Education Quality Assurance System) and ISO 9001 documentation system. Documentation system of IQAS become uniqueness of UB. Documentation of IQAS was intended to preparation of external auditing by BAN-PT or ISO9001 bodies and internal audit coordinated by QAC UB. Below is document structure of IQAS UB
Table of IQAS Documents UB
UB adopts IQAS document coding system consisting 10 digit numbers. The first of 5 digit numbers is code for unit and the next 5 digit numbers are type of documents, the numbers are arranged in order of priority.
Services provided by IQAS division are IQAS developing and ISO
- Vision, Mission and Goal of UB
- Statuta of UB
- Organization and Governance of UB
- Planning and Strategy of UB (old version)
- Rector Planning
- Handbook of UB
- Quality Manual UB (in revision process)
- Quality Standard of UB and Faculty-Program
- Quality Standard of Department -Study Program
- MP Documents and Records Controlling
- MP nonconformities product controlling
- MP Correction and Prevention Actions
- MP Evaluation of Rector Satisfaction and units
- MP Implementation Strategic Planning
- MP Strategic Planning Implementation Monitoring and Evaluation
Most of programs and activity division of IQAS are improving IQAS document at university or unit (ASU and ASSU) levels.
In 2010, some IQAS documents developed by QAC were transferred to the university as university documents. These documents were some Manual Procedures (MP’s) for university level, therefore, QAC only manages and develops document for QAC itself. Some of those documents were MP for IQA activities, Accreditation Assistance, CBF Monevin, UBAQA and Management Complaint.
However, in 2011, those documents were returned to QAC considering that QAC is the executor of the procedures.
IQAS also participates in developing quality assurance system at national or international levels. On 3-5 August 2011, QAC participated in Workshop of IQAS organized by DGHE. Prof. Dr. Ir. Soebarinoto represented UB. On 25 -26 May 2011, Prof. Dr. Ir. Mohammad Bisri, MS. and Ir. Achmad Wicaksono, MEng., PhD took part in Criteria of Malcolm Baldrige Workshop in Kuala Lumpur Malaysia organized by IBN international.
Division of IQAS organized workshop of awareness and implementation of IQAS and ISO9001:2008. Workshop was started with IQAS awareness and ISO 9001 for ASSU’s (head and supervisor) on March 25 and April 1, 2011. The following workshop was implementation of IQAS of ISO 9001:2008-based consisting 3 parts. First part was workshop for GJM staff; second part was workshop for QAC staff and third part was workshop for Academic Supporting Service Unit.