Quality Assurance Center always commit to be corrected in the processing and preventing unacceptable products. Therefore, management review was organized by considering all direct or indirect aspects related to the affectivity and efficiency of the management system. The result of the management review will be a reason to change the system, moreover, to re-organize the QAC UB .

Management review was performed in several steps. In general, management review processes are as follows :

  • Preparation of management review. Firstly, preparing the concept of the technical performing management review including time scheduling, data for management review and distribution of tasks. Then, QAC will give corrections and/or agreements to the concept of the technical performing management review.
  • Conducting management review. Data related to QAC program was collected by every divisions in QAC referred to the quality objective. The divisions will discuss their achievement of the quality objective. The discussion included obstacles, corrections, and new ideas generated during the executing the programs. Then, the results are presented to the QAC secretary as a management representative to be compiled and to be used for analyzing effectiveness and efficiency of the systems.
  • Management review report. The report of the compilation and analyzing effectiveness and efficiency of the system is formulated in the a formal written report which then disseminated to the members of QAC to be verified. The revised version is presented to the board of the UB to obtain comments and policy regarding the QAC organization.

Summary Management Review of QAC 2014

(We’re sorry, this summary only available in Indonesian right now)

Management review of QAC 3013 2013 (Full Report) can be downloaded here

RAKER PJM 2014Activities of Management Review in 2014

Summary Management Review of QAC 2013

Based on the result of 6th cycle IQA for ASSU, QAC was considered as a consistent unit in the performing quality management system (QMS) ISO 9001:2008. Most of findings were suggestions (observations), such as QAC website has not include the detail of s and QAC team function as defined in QAC Quality Manual. This finding has already been followed-up. Nonconformities found in excellent service evaluation of IKM/CSI (Indeks Kepuasan Masyarakat/Customer Satisfaction Index) have already been closed with the CSI score of 88,18. In addition, from the result of IQA for ASSU 2012, QAC was awarded as the first rank of the ASSU implementing good IQAS through the program of UB Annual Quality Award (UBAQA) 2012 with decree of the SK Rektor No. 372/SK/2013.

Customers/stakeholders of the QAC are requested to give feedback of satisfaction evaluation and of complaint management. The evaluation was categorized  into 2 categories, from UB chiefs and from other customers related to the program and QAC activities. For Customer Satisfaction evaluation from UB chiefs, QAC requested the rector and vice rectors to give evaluations to the QAC performance. UB chiefs give score of 89,1% of satisfaction showing good performance. However, this achievement should be maintained in the future. UB chiefs gives mandate for QAC to be always to assist UB chiefs through the performing programs   and QAC activities.

Till the end of 2013, QAC program was evaluated by customers, the results are as follows:

  1. IQA activity for Academic Service Unit with respondent of Academic Service Unit and internal auditor of faculty/program and department/study program. The level of satisfaction of audited unit to the auditor was 95%, the level of auditor satisfaction to the QAC was 83,5% and the level of auditor satisfaction to the audited unit was 80,8%
  2.  IQA activity for Academic Service Unit with respondent of Academic Service Unit and internal auditor of Laboratory. The level of satisfaction of audited unit to the auditor was 96,26%, the level of satisfaction auditor to QAC service was 87,53% and the level satisfaction of auditor to audited unit was 92,53%
  3.  IQA activity for Academic Service Supporting Unit with the respondent of ASSU as audited unit and internal auditor. The level of satisfaction audited unit to the auditor was 89,07%, the level of satisfaction auditor to QAC service was 92,8% and the level satisfaction of auditor to audited unit was 87,78%
  4. Monitoring and Evaluation (Monevin) of Competitive Based Funding(CBF), with the respondent of coordinator and PIC of unit received grant. The level of satisfaction of grantee to the CBF Monevin was 82%.
  5. Assisting accreditation activity with the respondent of head of study program who are preparing accreditation document. The level of satisfaction head of study program to the coordinator was 83,13%.
  6. Training activity. Training activity including IQAS and training for internal auditor with the respondent training participant, speaker/trainer and expert in quality assurance. The level of satisfaction was 87,11%.

Quality objective of QAC was made in 2011 with the target achievement till 2014. For 2013, the average of achievement are as follow:

  1. IQAS division of 65,42%
  2. IQA division of 100%
  3. Accreditation division of 80%
  4. Monevin CBF division of 100%
  5. Public service of 83,3%

A total of 19 programs of Management Representative and Public Services planned in 2013, the achievement of 2 programs of stuff purchasing and mapping/updating competence of QAC staff was still below 30%. The level satisfaction of rector was 88,87%. 80% of IQAS programs division was achieved, one program of developing material of ISO 9001:2008 for external stakeholders has not finished yet. IQA division achieved 74% of the programs, one program of IQA information system workshop has not done. Accreditation division has completed 66.66% of the programs, some programs have not been performed such as BAN-PT accreditation evaluation, international accreditation assisting and international accreditation assisting. PHK monevin division has finished 63,3% programs, one program of PHK monevin developing of information system has not been carry-out because it has not yet needed.

Management review of QAC 2013 (Full Report) can be downloaded here

Foto Tinjauan Manajemen PJM 2013

Activities of Management Review in 2013

Summary of the Management review of QAC 2012

From the results of 4th and 5th cycles IQA for ASSU, QAC was considered as a consistent unit in the implemention of the programs. Some findings were some suggestion (observations) and nonconformities  (KTS). Nonconformities found in the system has already been followed-up (closed). In addition, the result from IQA for ASSU 2011, QAC was awarded University of Brawijaya Annual Quality Award (UBAQA) as an ASSU implementing good of IQAS through the University of Brawijaya Annual Quality Award (UBAQA) program in 2011, with the decree SK Rektor no. 404/SK/2012.

Customers/ stakeholders of the QAC are requested to give feedback of satisfaction evaluation and of complaint management to QAC. For customer satisfaction evaluation from UB chiefs, QAC requested the rector and vice rectors to evaluate QAC performance. The score from the UB chief was 91,68% meaning a good performance. This achievement should be maintained. UB gives a mandate to QAC to be always to assist UB chiefs through the performing programs and QAC activities.

Till the end of 2012, QAC programs have already been evaluated by the customers/ stakeholders. The results are as follows :

  1. IQA activities for Academic Supporting Service Unit and Academic Service Unit achieved  score of 88,02% satisfaction from audited units and internal auditors.
  2.  Monevin (monitoring and evaluation) of CBF achieved score of 85% satisfaction from the coordinator and PIC (person in charge) of grant awarded unit give.
  3.  Accreditation assisting Activities achieved score of 91,4% satisfaction from the head of study program who preparing the accreditation documents
  4. Training activities (IQAS training and for internal auditor) achieved score of 85,39% satisfaction from training participants.
  5. Activity of providing speakers and experts in the field of quality assurance achieved score of 85,15% satisfaction from PIC from institutions. 

Quality objectives have been established by QAC since 2011 including the organization goals till 2014. For 2012, the achievements of the quality objectives was 98,75%. Some quality objectives that have not been achieved are as follows :

  1. Score of Public Satisfaction Index of QAC (77,23) is good enough as indicated at point 3 above, but it’s not yet meet the target of 80.
  2. The number of complaints which has have already been responded was about 99% from target of 100%.
  3. The number of internal auditors who understand the IQA through the workshop was 84% from  100% of the target.
  4. The number of QMS of ISO 9001-2008 certified auditors is 12 auditors from the target of 13 auditors.
  5. The number of participant graduated from QMS training ISO 9001:2008 was 91% from 100% of target.

In addition, as a responsibility of the QAC-UB to the public, QAC organized national workshop of Good Practice Implementation of IQAS on January 17, 2013 at UB hotel. The participants of the workshop were external participants (67 participants) from all the higher education institutions who have already followed benchmarking at QAC-UB, and QAC from Malang and internal participants (52 participants). The workshop participants initiated to establish forum of Indonesia Higher Education Quality Assurance (Forum Komunikasi Penjaminan Mutu Perguruan Tinggi Indonesia) and appointed Prof. Dr. Ir. Mohammad Bisri, MS, the head of QAC UB, as a head of this new forum.

Management review detailed report QAC 2012 can be downloaded here