Internal Quality Audit is a systemic and independent evaluation to know whether the IQAS is implemented effectively and meet the planning and standards established by units at UB. IQA in UB is performed to evaluate conformities between implementation and quality standard established in quality Management System of academic, finance and administration at units.

Internal Quality Audit is very useful :

  • to help in identifying every nonconformities of activities that have already done, is being done or for everything in the future that would be problems (nonconformities)
  • to assure conformity with documentation system and standard required
  • to assure conformity with activities and document system
  • to assure consistency of applied system.
  • to assure effectiveness of applied system
  • to improve or to develop system

 

The result of IQA

QAC was obliged to be evaluated through the Internal Quality Audit (IQA) as an Unit Academic Supporting Service Unit (ASSU). Since implementation of ISO9001-2008 in 2011, QAC has been audited for 4 cycles.

In the 1st cycle of IQA for ASSU in 2011 with the scope of design review and quality management system including the document availability and record, QAC who initiated ISO 9001 implementation at UB since 2008 was considered as  an unit that meet the ISO 9001 standards. Therefore, in 1st cycle of IQA for ASSU, QAC was excluded from the list of audited units.

In the 2nd cycle IQA ASSU, QAC was audited by 2 internal auditors of Tri Wahono and Pranatalia Pratami Nugraheni. In this audit, the auditors found 24 nonconformities and 4 observations/suggestions. Most of the findings were inappropriate quality documents (contents and format). QAC followed-up those findings by taking corrective actions to the quality documents as suggested by the auditors. .

In the 3rd cycle of IQA for ASSU in 2011, QAC was audited by internal auditors of Tri Wahono and Syaifuddin. In this audit, the auditors found 2 nonconformities and 2 observations/ suggestions. The findings were improvement of process of IQA at UB which is a mandate from UB and completion of activities record. Some findings were corrected but some others have not been corrected especially improvement to the system and documents.

 

AIM UKPPA Siklus 3

Figure: Visitation of Internal Auditor (Tri Wahono and Syaifuddin) on the 3rd cycle of IQA ASSU

In the 4th cycle of IQA for ASSU in 2012, QAC was audited by 2 internal auditors of Tri Wahono and Pranatalia Pratami Nugraheni. In this audit, 2 nonconformities and 3 observations were found. Those were improvement of  system and documents and records of activities. Some findings obtained from 3rd and 4th cycles have already been corrected. Nonconformities and observations regarding nonconformities of QAC product/service and code of  activity records and QAC facilities have not been solved.

AIM UKPPA Siklus 4

Figure: Visitation of Internal Auditor (Tri Wahono and Pranatalia P.N.) in the 4th cycle of IQA ASSU

In the 5th cycle IQA for ASSU in 2012, QAC was audited by 2 internal auditors of Syaifuddin and Titis Sari Kusuma. In this audit, the auditors did not find new findings. However, there were some nonconformities obtained from previous auditing such as QAC product/service and code of activity records and facilities have not been corrected.

AIM UKPPA Siklus 5

Figure: Visitation of Internal Auditor (Syaifuddin dan Titis Sari Kusuma) on the 5th cycle of IQA ASSU

Based on the result 6th cycle IQA for ASSU, QAC was regarded a consistent unit in implementing quality system management of ISO 9001:2008. Most of findings were suggestions (observation) and nonconformities have already been closed. Some observation findings were difficult to be closed for example expanding QAC room space and top management policy regarding the management review unit at UB. Those were considered to be closed because it’s an uncontrolled external factor.