QAC UB is an organization implementing quality assurance system of ISO 9001:2008, therefore, QAC is evaluated periodically regarding the implementation of ISO 9001:2008 by external auditor. The auditor is Lloyd’s Register Quality Assurance (LRQA) certified number of JKT6003728.

Evaluation is performed every 6 months consisting of assessment before certification and surveillance program after certification. These activities are carried out for 3 years from 2011 till 2014.

Results of Audit External by LRQA

In the 1stcycle Assessment QMS ISO 9001:2008 on June 27-28 2011, QAC was audited by Mr. Rusli Ananda. The 1st cycle of assessment is document review. At this cycle, QAC is considered meet the ISO 9001, non conformities are found. This is a positive result for implementation of QMS ISO 9001 in UB. .

In the 2nd cycle Assessment, QMS ISO 9001:2008 on October 11-19, 2011, QAC was audited by Mr. Dede Gunawan. The 2nd cycle was an implementation of the QMS of ISO 9001 and the available record of document activities. At this cycle, QAC had one minor nonconformity which was the time limit for collecting the IQA report from every auditor internal and for audited unit in responding the correction actions. QAC corrected those findings by revising IQA procedures followed by its dissemination to the internal auditors. In addition, QAC obtained feedback/ suggestion (observations) regarding qualification of the internal auditor involved in IQA.

Kunjungan Asesor LRQA ke PJM dalam Asesmen Tahap II

Figure. Visiting Asesor LRQA (Dede Gunawan) dan AUT (Firda Basbeth) for ISO 9001 assessment 2nd cycle

Based on the 1st and 2nd cycles of QMS of ISO 9001:2008 assessment, the LRQA assessors recommended that UB can obtain (JKT6003728) certificate for “academic services and its supporting activities”. Civitas academica of UB was very proud of this achievement. ISO 9001:2008 certificate was presented by LRQA on the 50thof UB Dies Natalis on January 5, 2012.

Penyerahan Sertifikat ISO 9001 oleh LRQA saat Dies Natalis UB

Figure Awarding of ISO 9001:2008 certificate by LRQA to UB Rector

In the 1stSurveillance of ISO 9001:2008 on May 9-11, 2012, QAC was audited by Mr.Rusli Ananda. The scope of 1st surveillance was correction of nonconformities found in the 2nd cycle of assessment and implementing ISO 9001.In this surveillance, the assessor appreciated QAC regarding some new innovative methods to increase achievement of information system for SIDEA (Information System For Electronic Data Accreditation). LRQA assessor found that QAC has not audit  the Biro Administrasi Mahasiswa/ Student Administration Bureau (BAK/SAB). It was caused that there was organization restructuring at UB. This finding was followed up by including BAK as an audited unit in the next IQA 5th cycle for ASSU in 2012.

Kunjungan Asesor LRQA ke PJM dalam Surveillance tahap I

Figure. Visitation LRQA assessor (Rusli Ananda) in the 1st Surveillance ISO 9001

In the 2nd Surveillance QMS of ISO 9001:2008 on December 12-14, 2012, QAC was audited by Mr. Luhut Siahaan. The scope of surveillance in this cycle was as the same as those in the 1st cycle which was correction of previous findings and implementation of ISO 9001. At this cycle, the assessors suggested QAC to do internal audit based on the general findings found at UB. This was done on 12th cycle IQA for ASSU. In addition, QAC is suggested to study and to analyze the accreditation of BAN-PT results in order to obtain input for a better accreditation assisting in the next IQA.

Kunjungan Asesor LRQA ke PJM dalam Surveillance tahap II

Figure. Visitation LRQA assessor (Luhut Siahaan) in the 2nd Surveillance of ISO 9001

In the 3rd Surveillance QMS of ISO 9001:2008 24-26 April 2013, QAC was audited by Mr. Sugeng Hartono. The scope of the surveillance was as the same as those in the 2nd surveillance which was correction of previous findings and implementation of ISO 9001. In this surveillance, the auditor found nonconformities in monitoring of assisting accreditation of SP’s showing a deficiency process in those activities. In addition, there was nonconformities in controlling of corrective actions taken by audited units in IQA. Those procedures and systems need to be improved.

Kunjungan Asesor LRQA ke PJM dalam Surveillance tahap III

Figure. Visitation LRQA assessor (Sugeng Hartono) in the 3rd Surveillance ISO 9001

In the 4th surveillance of QMS of ISO 9001:2008 on January 27 – 30, 2014, QAC was audited by Mr. Sugeng Hartono. The area of 4th cycle surveillance was same as those in 3rd cycle which were corrective actions for previous findings and implementation of ISO9001. At this surveillance, the previous findings was closed. Some suggestions from the auditor are as follows:

  • Procedure Improvement of assisting accreditation of study programs. The accreditation data should be up-dated periodically.
  • Paperless Document controlling should be QAC concerned.
  • Using information technology in the IQA activities especially controlling and monitoring of corrective action of IQA results would be better.
  • Making quality standard of UB is the essence of QAC activity. Its planning and activity should be written in more detail.

PJM edit

Figure. Visitation of LRQA assessor (Sugeng Hartono) in the 4th Surveillance of ISO 9001